Thanks for liking LiveAir Networks’ Facebook page! We hope you enjoy interacting with us as we share company news, network updates and much, much more. We love to hear what you have to say—however, we do ask that you please keep the following guidelines in mind as you’re interacting with us:
Please be polite and courteous when commenting on posts. Harassment, profanity, discrimination, or any other comments we deem to be derogatory in nature are grounds for removal. LiveAir staff does moderate all posts made to our page, but it is our policy to allow posts which are respectful and generate productive and reasonable social forum conversation. All comments made on LiveAir’s Facebook page need to stay on topic and relevant — we reserve the right to remove off-topic comments, spam or promotional postings.
Out of concern for your privacy, please do not post your account number, address, phone number or any other private information. If you are a LiveAir client with a question about your account, please call 512-360-4273 and a client service representative will be happy to assist you. Or, drop by our office at 301 Whitehead, Smithville, TX.
LiveAir's engineering staff will update this page if there are network outages of size enough to justify a public post. If you have an individual outage or service quality issue, please do not report it via a public post as it may cause a delayed response due to moderation. Instead, please report outages or service quality issues via private message (which does automatically create a ticket), emailed ticket to firstname.lastname@example.org, or a phone call. Our phone numbers are answered 24x7 with basic information and a live human operator to assist you in opening a ticket. Remember, service outages are restored in order of severity and size as reasonably as possible and as safe working conditions allow.
Lastly, though our staff works hard to maintain our Facebook page daily, please keep in mind that our Facebook account is not monitored on a 24/7 basis. You may not receive an immediate response, but we will do our best to get back to you as soon as possible.
We reserve the right to not post or remove any content posted to LiveAir's Facebook page that violates any of these guidelines, or is deemed unnecessary or inappropriate by LiveAir’s social media team. You may be asked to take a certain conversation off social media so that we can discuss a more personal situation with you in a nonsocial/nonpublic context. If you start a conversation with us that does need to be taken off of social media, we will respond and will discuss the situation in a professional and polite manner with the appropriate team member up to and including our CEO if necessary.
If you have any questions or concerns about this policy, or about content posted to our social media pages, please email us at email@example.com. We welcome all feedback and thank you for your help in creating a safe, vibrant and respectful online community.
Central Texas Regional Carrier, High Speed IP Transit, Voice services, IT Outsourcer, Hosting and VDC. If you need faster assistance, call us or email us - clientcare at liveair dot net.
In 2004, LiveAir Networks opened as a local ISP in Smithville, Texas, introducing quality and reliable Broadband Internet Access to residents surrounding the Smithville area. Today, we're a regional carrier with private network footprint serving over 10,000 square miles of Texas with Gigabit Fiber and high speed digital microwave access and quality Information Systems support services
Since the very beginning, LiveAir has consistently earned client loyalty by staying ahead of the technology curve. We provide unparalleled client service and our own private network that ensures speed, reliability, and performance. With LiveAir, businesses and residents alike can count on robust broadband, voice, information technology, and Internet-based solutions created and supported by uncompromising technical experts.